Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo or Colissimo International with tracking and drop-off against signature.
We are offering free shipping to Europe. Delivery will be made in 48h for France, between 2 to 8 business days for other European countries, after receiving the shipping confirmation e-mail.
International orders outside Europe have varied rates of shipping depending on your country. You will be informed of the expected delivery time and shipping cost durong the checkout process. Delivery will be made between 5 to 10 business days for non-European countries (depending on the country) after receiving the shipping confirmation e-mail.
Please note that any items shipped internationally outside the European Union may be subject to import duties and taxes applicable to your country. You will be responsible for additional charges that incur any additional customs clearance charges. We recommend you to contact your local customs authority.
For any returns or exchanges, please contact us at firstname.lastname@example.org with your order number. We will contact you shortly.
We only accept returns or exchanges purchased at colibri-veganbags.fr
We offer a full refund to items returned to us within 14 calendar days after delivery. Bags must be returned in perfect condition, unused and with their original packaging.
Colibri reserves the right not to fully refund for any returned packages lost through shipping, this is the customer’s full responsibility. It is recommended to return your products with a parcel tracking.
Please note that delivery costs of the return won’t be refunded, unless the return is due to an error on our part. Once your return arrives to our warehouse, please allow 14 business days for your refund to be processed. You will be notified by email once finalized.
Promotional and sale products can not be returned nor exchanged.